Account Issues & Queries

Issues with logging in, user settings and two factor authentication.

400 Error message
If you see this error you can fix it by clearing your internet browser cache and cookies. If problems still persist, then please get in touch with support a...
Mon, 26 Oct, 2020 at 11:47 AM
After how long does BHW time me out?
If your connection fails then you will be immediately logged out.  You will also be logged out if you are inactive for 5 days  You can log back in at www.b...
Mon, 26 Oct, 2020 at 11:50 AM
Can a company have more than one account?
Yes, we allow more than one account per company.  However, you must inform support prior to signing up that the accounts are affiliated.
Mon, 26 Oct, 2020 at 11:51 AM
Can I change the time-zone on my BHW profile?
You can change your time zone at any point. Make sure you are logged in, hover over your username and click on Preferences. Under the heading 'Locale...
Wed, 7 Aug, 2019 at 4:35 PM
Can I have links in my signature?
Links are allowed in signatures. 
Fri, 16 Aug, 2019 at 12:11 PM
Can we sell our signature space?
You must be a Jr.VIP member in order to sell your signature space. Find out more about selling your signature space. 
Fri, 16 Aug, 2019 at 3:55 PM
How can I change my username?
Name changes are available to paid members only. Please contact support with the username you would like. Find out more about changing your username in ...
Tue, 20 Oct, 2020 at 8:52 AM
How can I check if I have an infraction?
You will find any infractions on your profile page, under the tab 'Warnings'. If you do not have a 'Warnings' tab, you do not have a...
Mon, 26 Oct, 2020 at 11:53 AM
How can I edit my email address on BHW?
Make sure you are logged in and hover over your username in the top-right menu. Click on Contact Details. You will see a field titled 'Email'....
Tue, 20 Oct, 2020 at 9:29 AM
How can I reset my password?
You can reset your password on your BHW profile.
Fri, 16 Aug, 2019 at 11:40 AM