Account Issues & Queries

Issues with logging in, user settings and two factor authentication.

2 Step Verification
In order to keep your account secure, we suggest that you set up two-step verification on your account. Essentially, this will check that you are the owne...
Mon, 14 Jun, 2021 at 1:16 PM
400 Error message
If you see this error you can fix it by clearing your internet browser cache and cookies. If problems still persist, then please get in touch with support a...
Mon, 16 Nov, 2020 at 2:16 PM
After how long does BHW time me out?
If your connection fails then you will be immediately logged out.  You will also be logged out if you are inactive for 5 days. You can log back in at www.b...
Mon, 16 Nov, 2020 at 2:16 PM
Can a company have more than one account?
Yes, we allow more than one account per company.  However, you must inform support prior to signing up that the accounts are affiliated.
Mon, 16 Nov, 2020 at 2:17 PM
Can I change the time-zone on my BHW profile?
You can change your time zone at any point. Make sure you are logged in, click on your username and click on Preferences. The second drop-down on this p...
Tue, 8 Jun, 2021 at 10:31 AM
Can I have links in my signature?
Links are allowed in signatures. You can find out more about what is allowed in your signature in point 5 of the terms of use.
Mon, 16 Nov, 2020 at 2:21 PM
Can we sell our signature space?
You can sell your signature space, however you must be a Jr.VIP member in order to do so. Find out more about selling your signature space. 
Mon, 16 Nov, 2020 at 2:27 PM
How can I change my username?
Name changes are available to paid members only. Please contact support with the username you would like. Find out more about changing your username in ...
Tue, 20 Oct, 2020 at 8:52 AM
How can I check if I have an infraction?
You will find any infractions on your profile page, under the tab 'Warnings'. If you do not have a 'Warnings' tab, you do not have a...
Tue, 8 Jun, 2021 at 10:31 AM
How can I edit my email address on BHW?
Make sure you are logged in and click on your username in the top-right menu. Click on Account Details. You will see a field titled 'Email'. C...
Thu, 10 Jun, 2021 at 3:06 PM