Dispute Resolution - The Process

Before you post a thread in the Dispute Resolution Section, you will need to carefully read the rules and procedures for this section. 

Dispute Resolution threads MUST comply with these rules: https://www.blackhatworld.com/seo/dispute-resolution-rules-procedures.1246633/

Note: All communication must stay on the forum for the duration of the dispute.

Contacting the Accused

Before submitting a dispute, you must contact the other party (the accused) via Direct Message (DM) to inform them of your intent to open a dispute.

If you're unable to send a DM due to account restrictions, e.g. you have a post count of less than 15, you have a few options:

- Engage on the forum; it doesn't take too long to build up to 15 posts

- Indicate "No" on the DM question in the form and explain why

- Contact Support and ask for help in starting the DM

Failure to meet this step will delay or prevent your dispute from being accepted, and a warning may be issued if you ignore this requirement.

Requirement for 2-factor authentication (2FA)

The Accuser (the person filing the Dispute) must have 2FA enabled for the duration of the dispute.

After the dispute form has been submitted

• Your dispute will go into moderation, where a Dispute Resolution staff member will review it
• You will receive a Direct Message with follow-up details or questions
• If any information if missing, you must respond to the DM
• If your dispute is rejected, you will be notified

Once a resolution is agreed

• The assigned Staff will take the conversation to DMs
• If the agreed resolution is a refund, the refund MUST be made to the original payment method provided in the proof of transaction

Remember, All communication must stay on the forum for the duration of the dispute.

You can read more about recent rule changes here: https://www.blackhatworld.com/seo/april-2026-update-to-the-dispute-resolution-rules.1808500/