How To Gain Access To Your Old Account

Modified on Sat, 04 Feb 2023 at 01:45 PM

Some people sign up to BHW and, for one reason or another, lose access to their old account.

Rather than make a new account, you can actually contact our support desk by opening a support ticket. You'll have to supply the username of your old account and, if applicable, the username of any new accounts you've made since then.

Once you submit a support ticket, our support team will send you a list of questions about the account to determine how likely you are to be the original owner of the account.

Don't sweat if you don't know the answer to every question as our support team won't expect you to get every question right, but do answer the questions as best as you can.

In the event that you don't have enough documentation or knowledge of your own account and you do not provide enough satisfactory answers to their questions, you can instead create a new account on the forum.

BHW guide:

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